Property Policies

Everything you need to know before, during, and after your stay — written plainly so you can focus on the things that matter.

Last Updated 24 September 2026

Cancellation Policy Refund Policy Privacy Policy

Cancellation Policy

1. Standard Cancellation Policy

Non-Refundable

Any cancellation, at any time

All bookings are 100% non-refundable. No refund will be given in any case.

No-Show

Failure to arrive

No refund for no-show guests

2. How to Cancel Your Booking

Call, email, or use the online cancellation form

Provide Booking Details

Have confirmation number and guest information ready

Receive Confirmation

Get email confirmation of your cancellation

3. Contact Information for Cancellations

24/7 Cancellation Hotline

+66 95 085 8899

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Phone

+66 99 493 8889

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[email protected]

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4. Special Circumstances

Medical Emergencies

With proper medical documentation, we may consider changing your stay dates. No refund will be given.

Weather Conditions

Free rebooking may be offered for severe weather or travel advisories. No refund will be given.

Government Restrictions

Rescheduling may be available when travel restrictions prevent attendance. No refund will be given.

5. Group Booking Cancellations

Group bookings are 100% non-refundable, regardless of how far in advance you cancel.

6. Modification vs. Cancellation

Consider modifying instead — free date changes, room upgrades, and guest modifications are available.

7. Travel Insurance

Because bookings are non-refundable, travel insurance is recommended to cover medical emergencies, flight cancellations, and unforeseen events.

8. Frequently Asked Questions

Bookings are non-refundable in all cases, including partial cancellations.
Flight delays are generally uncovered unless insured.
Satisfaction concerns should be raised immediately during stay.

Refund Policy

Understanding our refund and cancellation terms

1. General Refund Policy

At Andalay Beach Resort, we understand that plans may change. All bookings are 100% non-refundable. No refund will be given for cancellations, changes to travel plans, early departures, or no-shows, in any case. Please review the terms below and the specific rate plan chosen at the time of booking.

2. Standard Cancellation Policy

Non-Refundable Bookings

Cancellations made at any time, however far in advance of the check-in date, are not eligible for a refund.

Any cancellation, at any time: No refund
No-show: No refund

3. Special Rate Policies

Non-Refundable Rates

Bookings made at special promotional rates or non-refundable rates are not eligible for refunds under any circumstances. These rates are clearly marked during the booking process.

Package Deals

Package deals that include accommodations, meals, or activities are also non-refundable. Please refer to the specific package terms provided at booking.

4. Weather and Force Majeure

In cases of severe weather conditions, natural disasters, or other force majeure events that make travel to our resort impossible or unsafe, we may offer the following options. No refund will be given:

Rescheduling to a future date with no additional fees
Credit for future use (valid for 12 months)

5. Early Departure

If you depart early from your stay, no refund will be given for unused nights. Please contact our front desk if you would like to discuss your situation.

6. Group Bookings

Group bookings (5+ rooms) are 100% non-refundable, regardless of how far in advance you cancel.

Individual room cancellations within a group booking are also non-refundable.

7. Service Issues

If you experience service issues during your stay that significantly impact your experience, please notify our management immediately. We will work to resolve the issue and may offer compensation in the form of credits or complimentary services. No refund will be given.

8. How to Cancel or Modify Your Booking

To cancel or modify your booking, please contact us as soon as possible:

Email: [email protected]
Phone: +66 95 085 8899 / +66 99 493 8889
Hours: 24/7 for cancellations

Please provide your booking confirmation number when contacting us.

9. Travel Insurance

Because bookings are non-refundable, we strongly recommend purchasing travel insurance to protect your investment in case of unexpected circumstances. Many travel insurance policies cover trip cancellations due to illness, emergencies, or other covered reasons.

10. Dispute Resolution

If you have a concern about your booking terms, you may request a review by contacting our management team. We will review your case within 5-7 business days and provide a written response. All decisions made by management are final.

11. Contact Information

Andalay Beach Resort Koh Libong

117/4 Moo 5, Koh Libong Sub-District, Kantang District, Trang 92110 Thailand

Phone: +66 95 085 8899 / +66 99 493 8889
Email: [email protected]
Reservations: [email protected]

Privacy Policy

Your privacy is important to us

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, such as when you make a reservation, contact us, or sign up for our newsletter. This may include your name, email address, phone number, address, and payment information.

Automatic Information

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited.

2. How We Use Your Information

To process and manage your reservations and bookings
To communicate with you about your stay and our services
To provide customer service and support
To send you promotional materials and newsletters (with your consent)
To improve our website and services
To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business
When required by law or to protect our rights and safety
With your explicit consent
In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

Access and review your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Data portability (receive a copy of your data)

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: